Web Chat Specialist

Job Description:

Axiata Group Berhad is seeking a highly motivated and hardworking Web Chat Specialist to join our team in Malacca City, Melaka, MY. As an Associate Level position, the ideal candidate should have at least 4 years of experience in the field.

Responsibilities: - Provide timely and accurate responses to customer inquiries via web chat - Assist customers with product information, troubleshooting, and issue resolution - Utilize analysis and strategic planning skills to identify trends and improve customer experience - Collaborate with cross-functional teams to ensure customer needs are met - Maintain a high level of professionalism and customer service at all times - Meet or exceed performance targets and goals set by the company

Requirements: - 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Proficiency in typing and multitasking - Ability to work independently and as part of a team - Motivated and hardworking individual with a positive attitude - Experience with web chat platforms and CRM systems is a plus - Analytical skills and strategic planning abilities - Flexibility to work part-time hours as needed

Personality Traits: Motivated, Hardworking Soft Skills: Analysis, Strategic Planning

Benefits: - Company equipment provided for work purposes - Employee discounts on company products and services - Visa sponsorship for eligible candidates

Working Environment: At Axiata Group Berhad, we thrive in a culture that embraces change and responds resiliently. Our team values collaboration, innovation, and continuous improvement to provide the best possible experience for our customers.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.