Web Chat Specialist - Work from home

Job Description:

Sunway Construction Group Berhad is seeking a dedicated and independent Web Chat Specialist to work remotely from home in Johor Bahru, Johor. This part-time entry-level position requires zero years of experience but offers an opportunity to gain valuable skills in customer service and online communication.

Responsibilities: 1. Respond to customer inquiries and provide assistance through web chat platforms. 2. Utilize problem-solving skills to address customer concerns and provide solutions. 3. Manage multiple chat conversations simultaneously while maintaining a high level of customer service. 4. Collaborate with team members to ensure consistent responses and quality service. 5. Follow company guidelines and procedures for handling customer interactions. 6. Meet performance metrics and goals set by the company.

Requirements: 1. Strong dedication to providing excellent customer service. 2. Ability to work independently and prioritize tasks effectively. 3. Excellent problem-solving skills and the ability to think quickly on your feet. 4. Basic project management skills to handle multiple chat conversations. 5. Good communication skills and attention to detail. 6. Proficiency in typing and navigating web chat platforms.

Personality Traits: - Dedicated - Independent

Soft Skills: - Problem-solving - Project management

Benefits: - Travel & spending expenses - Dental insurance - Medical coverage

Working Environment: Our company culture encourages a spirit of exploration and taking calculated risks for growth. We believe in providing our employees with the necessary tools and support to succeed in their roles.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Sunway Construction Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.