Web Chat Specialist - Work from home

Job Description:

We are looking for a dynamic and motivated Web Chat Specialist to join our team at YTL Corporation Berhad. This is a part-time remote position, allowing you to work from the comfort of your own home. As an Entry Level Web Chat Specialist, you will be responsible for providing excellent customer service through web chat interactions.

Responsibilities: - Engage with customers through web chat to provide support and assistance - Answer customer inquiries in a timely and professional manner - Resolve customer issues and escalate to appropriate teams when necessary - Maintain a positive and friendly attitude when communicating with customers - Document customer interactions and follow up as needed - Stay up to date on products and services to provide accurate information to customers - Collaborate with team members to improve overall customer satisfaction

Requirements: - Energetic and hardworking personality - Excellent planning and communication skills - Ability to multitask and prioritize in a fast-paced environment - Strong customer service skills - Basic computer skills and familiarity with web chat platforms - Ability to work independently and as part of a team - Must have a reliable internet connection and a quiet workspace at home

Benefits: - Paid sick leave - Remote work flexibility - Employee discounts

Working Environment: At YTL Corporation Berhad, we provide a dynamic workplace that values teamwork, fosters innovation, and believes in shared success. You will have the opportunity to work with a diverse and talented team dedicated to providing exceptional customer service.

Deadline to apply: 2024-07-04

Equal Opportunity Statement: YTL Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.