Support Associate - Remote Work

Job Description:

Celcom Axiata Berhad is seeking a dedicated and resourceful Support Associate to join our team in a remote work position based in George Town, Penang, Malaysia. As an Associate Level Support Associate, the selected candidate will be responsible for providing excellent customer service and support to our clients.

Responsibilities: 1. Provide timely and accurate responses to customer inquiries via email, chat, or phone. 2. Troubleshoot technical issues and provide solutions to customers. 3. Assist customers with product and service inquiries. 4. Collaborate with internal teams to escalate and resolve customer issues. 5. Maintain detailed records of customer interactions and transactions. 6. Identify opportunities for process improvement and communicate suggestions to management. 7. Stay up-to-date on product knowledge and participate in training sessions as required.

Requirements: 1. Minimum of 4 years of experience in a customer service or support role. 2. Excellent communication skills and the ability to interact professionally with customers. 3. Strong people management skills to effectively handle diverse customer inquiries. 4. Ability to adapt to a dynamic and fast-paced work environment. 5. Self-motivated and able to work independently with minimal supervision. 6. Proficient in Microsoft Office and other relevant software applications.

Personality traits: - Dedicated to providing exceptional customer service. - Resourceful in finding solutions to customer issues.

Soft skills: - People management skills to effectively handle customer interactions. - Adaptability to thrive in a remote work setting.

Benefits: - Visa sponsorship for eligible candidates. - Free food provided during working hours. - Travel and spending expenses covered for company-related activities.

Working Environment: Celcom Axiata Berhad promotes collaboration on a global scale, offering a dynamic and inclusive work environment that transcends borders.

Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome all qualified candidates to apply for this position.

Deadline to apply: May 18, 2024

Join us in shaping the future of customer support at Celcom Axiata Berhad! Apply now to be part of our innovative team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.