Support Officer - Remote Work

Job Description:

We are seeking a dedicated and resilient Support Officer to join our team at MYEG Services Berhad. This is a part-time position that can be done remotely from Malacca City, Melaka, MY. As an Associate Level Support Officer, you will be responsible for providing exceptional customer support to our clients.

Responsibilities: - Respond to customer inquiries and provide timely and accurate resolutions - Troubleshoot technical issues and provide solutions to customers - Document customer interactions and feedback for further analysis - Collaborate with cross-functional teams to ensure customer satisfaction - Continuously improve customer support processes and procedures

Requirements: - At least 4 years of experience in customer support or a related field - Strong cooperation skills and emotional intelligence - Ability to work independently and as part of a team - Excellent communication and interpersonal skills - Proficiency in using customer support software and tools

Personality Traits: - Dedicated: The ability to commit to providing top-notch customer support - Resilient: Able to handle difficult situations and pressure with grace

Soft Skills: - Cooperation: Working effectively with others to achieve common goals - Emotional intelligence: The ability to recognize and manage emotions in oneself and others

Benefits: - Company transportation for office visits, if needed - Joining Bonus for new employees - Gym membership to promote a healthy work-life balance

Working Environment: At MYEG Services Berhad, we empower our employees to take ownership and make impactful decisions. We believe in fostering a supportive and inclusive work environment where everyone can thrive.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and supported.

Deadline to apply: 2024-05-25

Join our team and be a part of a dynamic and supportive work environment at MYEG Services Berhad!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.