Support Officer - Remote Work

Job Description: Dialog Group Berhad is seeking a Support Officer to join our team on a part-time basis with the opportunity to work remotely. As an Associate Level Support Officer, you will be responsible for providing support to our customers and internal teams. This role requires a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and provide support via email, phone, or chat. 2. Collaborate with internal teams to resolve customer issues and escalate as needed. 3. Assist in the development and implementation of support processes and procedures. 4. Track and report on customer inquiries and resolutions. 5. Provide feedback to management on customer trends and issues. 6. Stay up-to-date on product knowledge to provide accurate information to customers. 7. Assist in training new support team members.

Requirements: 1. Passionate and energetic about providing excellent customer service. 2. Strong problem-solving skills with the ability to think on your feet. 3. Excellent planning and organizational abilities. 4. Ability to work remotely and independently. 5. Strong communication skills, both written and verbal. 6. Proficient in Microsoft Office and other relevant software. 7. Associate degree or higher in a related field.

Benefits: 1. Training & professional development opportunities. 2. Employee discounts on company products. 3. Free food provided for on-site work days.

Working Environment: At Dialog Group Berhad, we strive for a harmonious workplace where collaboration and respect prevail. Our team works together to achieve our goals while fostering a supportive and inclusive environment.

Equal Opportunity Statement: Dialog Group Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.