Support Representative - Remote Work

We are looking for a reliable and confident Support Representative to join our team at IJM Corporation Berhad. This is a remote work opportunity based in Kuala Lumpur, Malaysia, on a part-time basis. As an Associate Level Support Representative, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a professional and timely manner - Resolving customer issues and complaints effectively - Providing product information and technical support to customers - Collaborating with internal teams to ensure customer satisfaction - Maintaining accurate records of customer interactions and transactions - Identifying and escalating priority issues to the appropriate teams - Contributing to the improvement of support processes and procedures

Requirements: - Minimum of 4 years of experience in customer service or support - Strong communication and presentation skills - Excellent problem-solving abilities - Ability to work independently and as part of a team - Proficiency in using customer support software and tools - High school diploma or equivalent required; Bachelor's degree preferred

Personality traits: - Reliable: You can be counted on to deliver exceptional support to our customers consistently. - Confident: You have the confidence to handle challenging customer interactions with grace and professionalism.

Soft skills: - Presentation: Ability to effectively communicate information to customers in a clear and concise manner. - Problem-solving: Strong analytical and critical thinking skills to resolve customer issues efficiently.

Benefits: - Company transportation provided for remote work employees - Paid sick leave for eligible employees - Relocation allowance for eligible employees

Working environment: - Our company is committed to environmental responsibility and sustainable practices, and we strive to create a positive work environment for all employees.

Equal opportunity statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 29, 2024.

If you meet the requirements and are interested in this position, please apply with your updated resume and cover letter. We look forward to hearing from you.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.