Web Chat Assistant - Remote Work

Job Description: We are looking for a dedicated and energetic Web Chat Assistant to join our team at Sunway Construction Group Berhad. This is a remote part-time position based in Malacca City, Melaka, MY. As a Web Chat Assistant, you will be responsible for providing excellent customer service through our online chat platform.

Responsibilities: - Respond to customer inquiries and provide assistance through web chat in a timely and professional manner - Resolve customer issues and complaints effectively - Maintain a high level of product knowledge to assist customers with their questions and concerns - Collaborate with other team members to ensure a seamless customer experience - Utilize decision-making and negotiation skills to handle challenging situations - Provide feedback on customer trends and concerns to help improve our service

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Strong decision-making and negotiation skills - Self-motivated and able to work independently - Proficient in using web chat platforms and basic computer skills - Comfortable working remotely and adhering to a set schedule

Benefits: - Paid sick leave - Training & professional development opportunities - Joining bonus for successful candidates - Be part of a team that leads the industry through cutting-edge ideas and solutions

Equal Opportunity Statement: Sunway Construction Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply for this position.

We look forward to receiving your application by the deadline of June 12, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.