Web Chat Manager - Remote Work

Job Description:

We are looking for a highly skilled and experienced Web Chat Manager to join our team at Nestlé Malaysia. As a Web Chat Manager, you will be responsible for managing and overseeing the web chat platform, ensuring a seamless and positive customer experience. This is a remote work position based in Johor Bahru, Johor, MY, with a part-time schedule for a mid-to-senior level candidate with at least 8 years of experience in a similar role.

Responsibilities: - Manage and oversee the web chat platform to provide timely and accurate responses to customer inquiries - Monitor chat conversations to ensure quality and consistency in customer interactions - Train and mentor chat agents to improve performance and customer satisfaction - Analyze chat data and feedback to identify trends and improve processes - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date with industry trends and best practices in web chat management - Maintain a positive and professional relationship with customers and team members

Requirements: - Bachelor's degree in a relevant field - 8+ years of experience in web chat management or customer service - Proven track record of success in a similar role - Excellent communication skills, both written and verbal - Strong organizational and time management skills - Ability to work independently and as part of a team - Hardworking and energetic personality traits - Critical thinking and adaptability soft skills

Benefits: - Free food - Disability insurance - Paid sick leave

Working Environment: At Nestlé Malaysia, we are committed to environmental responsibility and sustainable practices. Our team members are dedicated to making a positive impact on the planet and the community.

Equal Opportunity Statement: Nestlé Malaysia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-29

Don't miss this opportunity to join a dynamic team and make a difference in the world of customer service. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.