Web Chat Manager - Remote Work

Job Description:

Top Glove Corporation Berhad is currently looking for a part-time Web Chat Manager to join our team. This position will be remote work, allowing you to work from the comfort of your own home. As a Web Chat Manager, you will be responsible for overseeing and managing our online chat platform to ensure a seamless and positive customer experience.

Responsibilities: - Manage and monitor online chat conversations with customers to provide timely and accurate responses - Supervise a team of chat agents to ensure they are meeting performance targets and providing excellent customer service - Develop and implement chat scripts and templates to streamline communication and improve efficiency - Analyze chat data and customer feedback to identify trends and make recommendations for improvement - Collaborate with other departments within the company to address customer concerns and resolve issues quickly and effectively - Stay up to date on industry trends and best practices in online chat management to continuously improve the customer experience

Requirements: - Bachelor's degree in Marketing, Communications, or related field - Minimum of 6 years of experience in online chat management or customer service - Strong communication skills and the ability to interact with customers in a professional and friendly manner - Energetic and hardworking personality traits - Experience with people management and the ability to motivate and support a team - Strong research skills to gather information and solve customer inquiries effectively - Ability to work independently and remotely, while also collaborating with a team - Proficiency in Microsoft Office suite and online chat platforms

Benefits: - Travel and spending expenses covered by the company - Company transportation provided for meetings or events - Free accommodation for remote work convenience

Working Environment: At Top Glove Corporation Berhad, we are dedicated to understanding and exceeding customer expectations. We strive to provide a positive and supportive work environment where every team member can excel and contribute to the success of the company.

Equal Opportunity Statement: Top Glove Corporation Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.