Web Chat Representative - Remote Work

Job Description:

MR DIY Group is seeking a remote Web Chat Representative to join our dynamic team in Kuala Lumpur, Malaysia. As a part-time Associate Level position, the Web Chat Representative will be responsible for providing exceptional customer service and support through web chat interactions.

Responsibilities: - Engage with customers through web chat to provide assistance with product inquiries, order processing, and issue resolution - Utilize emotional intelligence to understand and address customer needs effectively - Use persuasion skills to promote additional products or services to customers - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Continuously strive to meet and exceed customer satisfaction goals - Stay informed about company products, services, and promotions - Work efficiently to handle a high volume of chat conversations

Requirements: - 3 years of experience in customer service or a related field - Driven and resourceful personality traits - Strong emotional intelligence and persuasion skills - Excellent written communication skills - Ability to work independently and prioritize tasks effectively - Proficiency in using web chat platforms and other customer service tools - Flexibility to work part-time hours including evenings and weekends - Must have a reliable internet connection and a quiet workspace - Bachelor's degree in a relevant field is preferred

Benefits: - Paid overtime for additional hours worked - Travel opportunities for training or company events - Travel and spending expenses covered by the company - Opportunity to work in a high-energy environment focused on achieving success

Equal Opportunity Statement: MR DIY Group is an equal opportunity employer. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: May 7, 2024

Join MR DIY Group as a Web Chat Representative and make a difference in customer service from the comfort of your own home!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.