Service Delivery Specialist

Replenish spares based on consumption and market requirements after thorough analysis of fast, medium, and slow moving parts

Ensure order and dispatch lead times are managed within promised timelines to internal and external customers

Manage inward shipments of parts, stock transfer between company’s facilities, and dealer stock levels to ensure timely service to customers

Conduct physical audits of inventory and prepare reports for financial and internal audits

Prepare periodic reports on sales, collections, stock transfers, parts used under warranty, discrepancy reports, and others as required by the management.

Ensure that spare parts obsolescence is minimum and as per budgeted provision.

Interface with Service Technicians and ensure their parts and accessories needs are being met

Take service technicians’ orders for parts for timely fulfilment

Assist service technicians in determining parts and accessories requirements for individual jobs

Recommend related parts and accessories to customers, service technicians, and service centers that may be required for a job

Update inventory control system and parts catalogue

Notify service personnel when special parts or back-ordered parts are received

Maintain cleanliness of parts and accessories department with orderly stacking of items

Assist Manager with attaining retail sales and profitability plans as per budget

Develop and share knowledge of all parts and accessories merchandise, parts history

Must possess the ability to work with several customers at one time while achieving minimum levels of customer satisfaction