Customer Inhouse

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

SCOPE OF POSITION

Develop, maintain and measure Expeditors’ world-wide activity with your customer(s). Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with our execution teams and the customer(s).

REPORTING STRUCTURE: Customer Retention and Development Manager

JOB EXPECTATIONS & KEY RESPONSIBILITIES

•Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.

•Penetrate customers’ organization structure at all levels, developing strong communication and relationships beyond the main point of contact.

•Improve your personal knowledge of your customers’ supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. 

•Support the account manager to process and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.

•Establish and monitor performance standards according to agreed KPI’s.

•Follow up on a day to day basis with urgent shipments and create a historical of operations.

•Confirm that all operations are invoiced and processed on a timely manner.

•Administration of AS Maquila´s legal documents (NOM Letters, Protest Letters, etc.)

•Have control of AS Maquila´s HTS code database and be able to share the details with the parties involved.

•Load operation entries to the AS Maquila´s portal.

•Highlight and escalate operations at risk.

•Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.

•Support the account manager in documenting all meetings, opportunities and any other customer related information in CRM.

Qualifications

QUALIFICATIONS

• University or equivalent business

  qualifications

• Minimum 3 years Expeditors’ or industry experience
• Knowledge of Expeditors’ product and services
• Knowledge of required Expeditors’ operating systems
• Ability to communicate up and down management hierarchy with equal effectiveness
• Strong analytical and tactical skills
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect

Additional Information

All your information will be kept confidential according to EEO guidelines.