IT Manager- ThousandEyes.

Who We Are

The name ThousandEyes was born from two big ideas : the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet.

As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users.

Our Internet and cloud intelligence platform is like a Google maps of the Internet’,providing the only collectively powered view of digital experiences end-to-end.

We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

What You’ll Do

The IT teamat ThousandEyes plays a crucial role in ensuring SaaS Access and Operational Continuity, enhancing the productivity of our employees.

Our mission is to establish and maintain efficient processes and its execution for managing services, licensesand accounts controlling access to organizational resources.

The team provides a seamless experience for all members of the ThousandEyes organization from day one.

We are seeking a dynamic and experienced Manager to spearhead our newly formed team. As the IT Manager, you will have the opportunity to shape your team and play a pivotal role in the technical direction andensuresuccessfulmanagement of our SaaS portfolio.

This position requires a customer focused strategic thinker with excellent leadership skills, and the ability to inspire and mentor a team of talented engineers.

Our leads are hands-on oriented and drive-up best practices, and quality assurance processes. Besidesdesigning andexecuting, you are expected to mentor others.

The Service Management teamis instrumental in shaping the security posture and foundational to the compliance and risk management efforts of the company.

Asthe lead of a newly formed team, this is a fantastic chance for individuals to make a substantial impact while influencing the future of the organization.

The role emphasizes the importance of collaboration with the broader ThousandEyesand Cisco IT teams to ensure compliance and alignment with the latest technological trends.

We are passionate about optimizing our systems and improving the lives of the members of the ThousandEyes organization.

Qualifications

8+ years of experience. Master's degree and relevant certifications to this position could be considered as bridging the gap.

Proven experience in a leadership role within the software industry.

Previous experience within a Professional Services or Support role.

Expertise in Cloud SaaS Management.

Experience with Change Management solutions (e.g. Jira Service Management, ServiceNow)

Ability to mentor and lead a diverse team of engineers.

Strategic thinker with the ability to align technical decisions with business goals.

Excellent communication and interpersonal skills.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential.

We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification . Not all strong candidates will meet every single qualification.

Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy.

We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.