Materials Customer Service

The main objective of the  Material Customer Service  is to provide customer support to a set list of customer accounts.

Has three main focus areas:

• Maintenance and understanding of customer demands

• Managing customer shipments

• Managing communication around areas that impact demand and/or shipments

Your Responsibilities:

• Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies

• Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally

• Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers

• Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner

• Developing inventory, production and delivery plans for the customer

• Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations

• Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch

• Anticipating customers’ needs in order to ensure maximum customer satisfaction

• Ensures ownership and business continuity for account coverage

Qualifications, knowledge and skills:

• Bachelor’s degree is preferred

• Advanced or fluent English – emails and some conference calls in English

• Excellent written and spoken communication skills in Spanish

• Detail oriented with the ability to multi-task and set priorities

• Strong desire and ability to serve customers and solve problems

• Must be able to work well independently and escalate appropriately

• Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis

• Strong knowledge of customer facing ECI processes