SAP Success Factors

Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Our client’s Digital offerings have helped clients achieve operational excellence and customer delight. Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.

Powering our client’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the client’s business. The digitally empowered workforce of our client represents various nationalities, comprising 19,833 employees, and lives the company’s philosophy of ‘customer success, first and always’. The company reported a 2020 global revenue of USD $845.04 Mn.

We are currently searching for a SAP SuccessFactors Tech Consultant :

Responsibilities:

• Utilize high-level programming languages such as ASP .Net, SQL, C#, HANA, SAP SuccessFactors for engineering and development purposes.
• Collaborate across multiple disciplines within a corporate IT environment to deliver projects meeting customer needs.
• Fulfill Operational/Technical Support Service Management/DevOps role adhering to ITIL framework .
• Engage in customer service and business management roles.
• Navigate EY matrix effectively.
• Manage relationships with both internal and external stakeholders.
• Demonstrate end-to-end understanding of the IT lifecycle.
• Champion ITIL support processes and implement them effectively.
• Manage application services and client/supplier relationships in a technology environment.
• Negotiate with business partners and manage customer expectations.
• Develop strategic plans and translate them into actionable roadmaps.
• Exhibit good financial and people leadership skills.
• Build and maintain productive customer relationships.
• Adapt to shifting priorities, ambiguity, and rapid change.

Requirements:

• A degree in Computer Science and/or a business-related field, or equivalent work experience.
• 3+ years of experience in engineering/development using high-level programming languages.
• 3+ years of corporate IT experience delivering projects.
• 3+ years of corporate IT experience in Operational/Technical Support Service Management/DevOps role within the ITIL framework.
• Significant experience in customer service and business management roles.
• Experience in a professional services industry (preferred).
• Certifications in industry practices such as ITIL, BPM, and SAP SuccessFactors Certification.
• High-level understanding of service line business processes and application landscape.
• Ability to navigate the organizational matrix at EY .
• Basic understanding of data modeling and project management.

Desired:

• Certifications in additional industry practices.
• Strong business acumen.
• Good executive presence.
• Ability to develop strategic plans and roadmaps.
• Knowledge and experience with ORACLE and SQL *Server databases.
• Familiarity with Windows OS, Linux, SQL, Windows Domains, and Infrastructure Support .
• Business analysis experience.
• Basic understanding of accounting and financials.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

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REQUIREMENTS