Junior- Social Media Customer Service Rep

Job Description (Social Media) 

​

Pre-requisite:​

• B2 and/or C1 level of English proficiency.​
•  Minimum 6 months of experience as a bilingual customer service agent.​
• Minimum completion of high school with a certificate. 
• Must be only job  
• onsite in Mexico City

Job Responsibilities:​

• Engage in Social Media interactions to address customer questions or concerns​

• Resolving billing issues raised to ensure customer satisfaction and loyalty.​

• Utilize cross-selling techniques to promote additional products or services.​

• Provide exceptional customer service to address inquiries, concerns, and complaints effectively. 

​

Benefits:​

• Competitive salary package.​

• Comprehensive training program.​

• Opportunities for career advancement and professional development.​

• Dynamic and supportive work environment.​