Número de solicitantes
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CBS Customer Service Representative - Entry Level
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles / motorcycles, earthmovers, farm equipment and trucks.
It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.
Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries.
Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.
MISSION :
Guarantees the correct order to invoice process, seeking a detailed organization and resolution of both party situations.
Liaise with relevant partners to ensure on-time deliveries and service commitment
KEY EXPECTED ACHIEVEMENTS :
1.Right the first time in order management.
2.The customer relationship is executed by ensuring the quality level of service.
3.The instructions are respected, especially on the management of specific orders.
4.The order portfolio is analyzed according to the defined frequency.
5.The actions on behalf of sales force are executed, always in communication and accordance with the customer.
6.The corrections on incorrect invoicing are processed in a timely manner.
7.Being the first responder on Bibepress and Myportal
The process instructions and work methods of the activities performed are updated and contain the specifics required and these are in the proper share point.
PERFORMANCE MEASUREMENT
ØOrder Management
ØCritical Activities
ØCall recording evaluations
ØCES results
ØNPS (Net promoter score)
ØService Cloud cycle time
ØRight the first time
ØPeople Review
ORDER ENTRY
EXCELENT CUSTOMER SERVICE
WORK INSTRUCTIONS
REQUIRED QUALIFICATIONS :
Apply Today!
We care about giving People a better way forward!
Michelin is a company committed with Human Rights as well as Diversity and Inclusion that promotes a culture of equity. In our company you will always be able to bring your true self to work no mattering your race, color, nationality, age, disabilities, religion, gender, sexual preference, marital status, etc.
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