Customer Service Support

LSA Recruit  is a premium IT consulting and recruiting agency with headquarters in London, United Kingdom. Our services extend across India, Europe, the Middle East, and the APAC region. As a trusted recruiting agency, we understand the critical importance of finding the right talent to meet the unique needs of each organization. With our extensive network of highly skilled IT specialists, we are adept at sourcing top-tier candidates who possess the technical expertise and cultural fit required for success in today’s leading IT companies.

The Role

Pre-requisite:

• B2 and/or C1 level of English proficiency.

• Minimum 6 months of experience as a bilingual customer service agent.

• Minimum completion of high school with a certificate. Truncated degrees require a list of subjects completed, or a high school diploma if completed in the USA (up to grade 12).

Job Responsibilities:

• Engage in retention efforts to ensure customer satisfaction and loyalty.

• Resolving billing issues raised to ensure customer satisfaction and loyalty.

• Utilize cross-selling techniques to promote additional products or services.

• Provide exceptional customer service to address inquiries, concerns, and complaints effectively.

Benefits:

• Competitive salary package.

• Comprehensive training program.

• Opportunities for career advancement and professional development.

• Dynamic and supportive work environment.

Ideal Profile

• You have at least 6 months to 1 year experience, ideally within a Customer Service or Helpdesk / Technical Support role.
• You have working knowledge of Customer service, Customer satisfaction, Bilingual Customer Service and Issues Resolving
• You are highly goal driven and work well in fast paced environments
• You are a strong networker & relationship builder
• You are adaptable and thrive in changing environments

What's on Offer?

• Attractive Salary & Benefits
• A role that offers a breadth of learning opportunities
• Join a market leader within Consulting