Ejecutivo Call Center Inglés C

Qibit is the global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the world🌏. Our purpose is to build bridges, change careers and transform people's future.😍 We support diversity and multicultural environments as it allows us to develop great projects. Additionally, we value respect, ownership, sustainability and innovation. We are looking for the next game changer to join the team as a Call Center Executive English C2 🚀. This role was made for you, you can be located in CDMX🌎 As a Tech Support Agent - FIS | Express, you will provide timely technical assistance to customers, diagnose and troubleshoot issues, document cases accurately, and escalate complex problems. Your role is crucial for maintaining customer satisfaction and requires staying updated on product updates and industry trends. 🤖Responsibilities: * Manage, process and resolve client requests in an accurate and timely manner. * Provide excellent customer service through verbal and written communication. * Focus on problem solving, on handling difficult and high-stress situations. * Establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention. * Work closely with internal and external partners Requisitos mínimos: 🤸‍♀️ Hard Skills * Advanced English (C1) * 2-3 + years of experience working in a customer service tech support environment * Excellent verbal and written communication skills to manage internal and external relationships. * Ability to establish lasting relationships with clients and colleagues. * High school diploma or equivalent (minimum). * It is valued to have completed university or technical studies. * Salesforce or experience with CRMs. * Troubleshooting for payment terminals and payment hardware like readers/swipers/customer facing displays, etc. * Troubleshooting for POS stations + networking * Preferable restaurant experience, if applicable. 🤗Soft Skills * High customer service skills * The basis for reconciliation/batching. * Excellent customer relationship skills and a passion for achieving goals. * Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations. 🎁 Our Benefits for You: * High impact projects guaranteed. 🚀 * Multicultural and intercultural teams, high potential like yours.✅ 🌈 Our position: * We support multicultural environments. For us, the most important thing is your values and the knowledge and potential you have. * We support 100% all genders, ethnicities, religions, skills and talents, diversity allows us to develop great projects. * We care about you, you will be part of our family! NOTE: We are conscious of your time, the process will go as fast as possible!! We can't wait to meet you! 🥳

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