MS Dynamics CE Functional Engineer/Consultant

Our Client is a leading Modernization and digital engineering Company. Our Client provides modernization services using its proprietary Platformation™ approach. It specializes in cloud and data modernization, Microsoft Dynamics Modernization, Digital contact center setup and management, managed cloud services, and digital transformation services.

Founded in 1986, the company has since grown to have a presence in North America, Europe, and Asia-Pacific. Our Client has partnerships with leading technology providers such as Microsoft, Amazon, and Google, among others, and has received several awards and recognition for its services.

Focusing on innovation and customer-centricity, Our Client aims to help businesses accelerate their modernization and digital transformation journeys. The Group operates in key industries that drive economic growth, enjoying leadership in the construction, financial, and technology industries.

As a Product Support Engineer, you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products, and manage relationships with those customers.

We are currently searching for an MS Dynamics 365 CE Functional Engineer/Consultant:

Key Responsibilities:

• Ability to take Technical/Functional leadership in one specific product or area of business processes.
• Own, investigate, and solve complex customer technical/functional issues. Serve as a point of contact for the customer to assist in resolving cases. 
• Drive communication with the customer to ensure the customer has confidence in problem resolution.
• Define and understand the customer issue by creating adequate reproduction scenarios.
• Research, troubleshoot, develop, and implement a workaround (if needed) and gain agreement from a customer on problem resolution.
• Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
• Collaborate with cross-group peers both proactively and reactively.
• Produce quality documentation.

Required/Minimum Skills/Qualifications:

• Minimum 2+ Years relevant experience to 8 years as a Functional Consultant OR Engineer 
• Engineering or master’s degree in computer science/information technology (IT) or equivalent 
• Relevant product Certifications from Microsoft
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• Should be willing/flexible to work in shifts and weekends.
• Strong experience in Business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations
• Experience with integration tools and methods to connect D365 CE with other systems - Good with Power platform integration
• Azure infra, Windows Admin knowledge will be a plus
• Good in SQL Queries

Languages:

• Advanced Oral English.
• Native Spanish.

Note:

• Remote and, after three months, hybrid in Guadalajara or Mexico City.

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