Associate Customer Success Executive - Risk

Associate Customer Success Executive

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts?  Are you motivated by uncapped commissions? If yes, we are looking for you.

Join our team! As part of the Global Accounts Team, you will be responsible for supporting key accounts in Latin America, helping them to get the most out of their subscription. You will help our customers achieve their business goals by understanding their needs and delivering value-added solutions.
You will also work on leading projects, providing strategic input to drive innovation and growth within your assigned territory. In this role, you will be able to develop your professional career in customer success management while working in a dynamic environment with a diverse team.

About the Role:

In this opportunity as an Associate Customer Success Executive ​, you will:

• Drive retention and renewal of all assigned accounts. Ensure proactive account management, including timely delivery of contractual obligations.
• Understand customer needs and provide solutions that meet those needs, increasing customer satisfaction and loyalty.
• Provide expertise and support to resolve issues and improve customer experience.
• Identify opportunities for cross-sell and upsell, driving revenue growth and customer expansion.
• Collaborate closely with other departments such as Sales, Marketing, and Product Development to ensure alignment and effective communication.
• Lead projects and initiatives aimed at improving customer engagement, retention, and satisfaction.
• Collect feedback and insights to inform product development and improvement efforts.
• Monitor and report on KPIs related to customer success, including churn rate, net promoter score (NPS), and customer satisfaction.

About You

You’re a fit for the role if you r background includes : 

• Bachelor's degree in business administration, marketing, or a related field.
• 2+ years of experience in customer success management, sales, or account management.
• Strong problem-solving and analytical skills.
• Experience interacting with C-level corporate executives
• Account Management and contract negotiation experience  
• Proficient in MS Office/Excel/Internet/Salesforce.com/Gainsight preferred
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to build strong relationships and establish trust with customers.
• Proven track record of achieving and exceeding targets and meeting deadlines.
• Proficiency in English and Spanish.

To apply, please upload your updated resume in English.

Location: CDMX

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

• Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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