Director, Market Technology Experience

THE ROLE:

The Market Technology Experience Director is at the forefront of driving the development and innovation of technology products. This role involves strategic oversight, team leadership, and cross-functional collaboration to deliver cutting-edge solutions that meet market demands, exceed customer expectations, and foster operational excellence.

HOW YOU WOULD CONTRIBUTE:

• Lead the technology product development team in ideating, designing, and delivering innovative technology solutions.
• Collaborate with finance, operations, engineering, marketing, sales, and customer service teams to define product vision and roadmap.
• Oversee the entire product lifecycle, from concept through development, launch, and continuous improvement.
• Conduct market research to identify trends, assess competition, and understand customer needs.
• Foster a culture of innovation within the team, encouraging new ideas and approaches to product development.
• Manage budgets, timelines, and resources to ensure projects are completed on time and within cost constraints.
• Ensure product compliance with industry standards and regulatory requirements.
• Develop and maintain relationships with key stakeholders, including vendors, partners, and customers.

WHAT’S SPECIAL ABOUT THE TEAM:

• Innovation Focus: our team is dedicated to innovation, constantly exploring new ideas and technologies to create products that can disrupt markets or create entirely new ones.
• Cross-Functional Collaboration: The department often works in cross-functional teams, combining expertise from various fields like finance, supply chain, engineering, design, marketing, and user experience to develop products that are not only technologically advanced but also user-friendly and market-ready.
• Agile Methodology: Our teams adopt agile methodologies, allowing for flexibility, rapid iteration, and the ability to adapt to changing market demands quickly.
• Customer-Centric: It places a strong emphasis on understanding customer needs and developing products that solve real-world problems, ensuring that the end product is something that customers will value and use.
• Strategic Alignment: The department aligns product development with the company’s strategic goals, ensuring that the products contribute to the overall success and growth of the business.
• Lifecycle Management: It’s not just about creating new products but also managing them throughout their lifecycle, from inception to retirement, ensuring they continue to meet customer needs and company standards.
• Market Research: Conducting thorough market research is a staple in technology product development, ensuring that the products being developed have a viable market and are positioned correctly against competitors.

SUPERVISORY RESPONSIBILITIES:

• Team Leadership: Overseeing a team of product managers, designers, and developers. This includes hiring, training, and mentoring staff to ensure they are equipped to meet the department’s goals.
• Strategic Planning: Aligning the product development strategy with the company’s business objectives and ensuring that the team’s efforts support these goals.
• Project Oversight: Managing the product lifecycle from conception through development, launch, and iteration. This involves setting timelines, budgets, and ensuring that projects stay on track.
• Innovation Management: Encouraging and facilitating innovation within the team, staying abreast of industry trends, and integrating new technologies and methodologies where beneficial.
• Stakeholder Communication: Acting as a liaison between the product development team and other stakeholders, including customers, marketing, sales, and senior management.
• Quality Assurance: Implementing and overseeing quality assurance protocols to maintain high standards of technical work and product output.
• Performance Evaluation: Setting performance metrics for the team and individual members, monitoring progress, and providing feedback and coaching to improve outcomes.
• Resource Allocation: Ensuring that the team has the necessary resources, including technology, tools, and personnel, to effectively develop new products.
• Risk Management: Identifying potential risks in the product development process and creating strategies to mitigate these risks.
• Market Analysis: Conducting market research to inform product development and ensure that new products meet customer needs and have a competitive edge.

 

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

• At least 10 years of experience in technology product development, with a strong portfolio of successful product launches.
• Demonstrated leadership skills with the ability to manage and inspire a multidisciplinary team.
• In-depth knowledge of the latest technology trends and the ability to apply them to product development.
• Strong project management skills, with proficiency in Agile and other development methodologies.
• Excellent communication and interpersonal skills, with the ability to engage effectively with all levels of the organization.
• Strategic thinker with a customer-centric approach and a drive for results.

Education
• Bachelor’s in information technology or equivalent.
• MBA or equivalent, preferred.