Director of Sales Operations: Latin America & Caribbean

Director of Sales Operations: Latin America & Caribbean

Job Category: Sales & Engagement

Requisition Number: DIREC003531

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• Full-Time

Locations

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Description

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful Director of Sales Operations, Latin America & Caribbean within Inclusive Collection. In this role, you will have full scope and responsibility for Sales Operations in Latin America and Caribbean in the Select Service, Full Service and Inclusive Collection managed portfolio. You will partner with property sales to facilitate the integration of Inclusive Collection into Hyatt commercial tech stack. You will also provide strategic leadership with the sales and marketing budget and business plans, forecasts, and goal-setting targets. You will be critical in keeping the hotel teams motivated and leading all communication and development in creating topline business strategies to drive results. You will be responsible for support with hiring and aspects of performance accountability and management. You must have the ability to think bold and establish protocols and guidelines to drive change and inspiration. This role requires strong communication, critical-thinking skills, and collaboration across teams, regions and functions within a highly matrixed organization.

A successful Director of Sales Operations, LAC will:

• Ensure all property teams are appropriately leveraging sales tools, technology and resources available to them including Envision, Cvent, Social Tables, Group Billing platforms, Field Marketing reporting, Thoughtspot, Glasswing, Tableau, Power BI, etc.
• Build and maintain training and development plans for DOSM, ADOS and High potential Manager level positions for all business units (Select Service, Full Service and All Inclusive) considering specialized needs in alignment with the Americas Training guidance led by the Director of Commercial Learning and Development.
• Responsible for the commercial onboarding planning for any new DOSM or ADOS talent.
• Lead onboarding and transition for any LAC property for commercial systems setup and integration across both Hyatt and Hyatt Inclusive Collection tech stacks in partnership with the corporate O&T team.
• Conduct MOR's and audits to ensure accurate financial reporting, account deployment and tactical sales planning.
• Act as conduit between Corporate and hotels to execute corporate revenue generation initiatives and handle sales issues.
• Perform regular property visits and collaborate with RVP’s of Sales, RDRM’s of Revenue and Directors of Sales and Marketing to review account deployment and tactical sales planning.
  • Scope of review from property based activities include: set and review all booking guidelines for hotels, set crossover goals for each hotel 2x a year, oversee and approve all SIP for hotel, recommend sales team deployment aligned to strategic priorities, provide strategic guidance for budget, business plans and goal setting/SIP, and hold monthly calls with DOSM’s to share best practices.
• Partner with RVP’s of Sales/Commercial to build talent mapping succession plan for region for the sales function.
• Guide integration efforts from a system and implementation perspective as the Inclusive Collection Resorts transition to the Hyatt Technology Stack for Sales & Marketing. Once integration is complete, this role will ensure usage and system compliance targets are achieved in the region.
• Demonstrate a commitment to Hyatt core values.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

A successful Director of Sales Operations, LAC will have:

• Master's degree in Hotel Management or Business, a plus
• Minimum 7 years hotel sales experience, ideally in at least one Latin America or Caribbean market
• Minimum 3 years of director of sales or similar team leadership experience demonstrating success in developing and executing sales strategy and/or customer contact
• Strong knowledge and understanding of the pre-opening experience and processes to ramp
• Capacity to handle owner discussions important
• Experience within a Hyatt Hotel is preferred
• Spanish and/or Portuguese language skills highly desirable

About Apple Leisure Group

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

• Vacations : The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management : management of 5-star and 4-star luxury resorts
• Destination Management Services : Best-in-class destination management services provided by Amstar DMC and Worldstar
• Loyalty Program : Exclusive loyalty program Unlimited Vacation Club
• Technology Solutions : Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About INCLUSIVE COLLECTION

Inclusive Collection offers the luxury leisure market high quality Endless Privileges, UnlimitedLuxury and Unlimited-Fun vacations, where everything is included.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.