Enterprise Customer Success Manager

ABOUT INEVENT

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

WHO WE ARE

InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.
InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication.

ENTERPRISE CUSTOMER SUCCESS MANAGER

InEvent is looking for a high-standard customer-centric professional to lead a team of Enterprise Customer Success Specialists. Your focus is on the post-sales lifecycle, guaranteeing the customer's satisfaction and maximum utilization of our platform. Your daily goal is to satisfy and retain our largest enterprise customers alongside supporting your team.

RESPONSIBILITIES:

• Work and discuss strategies together with InEvent c-level suite.
• Develop relationships with event managers and directors of a global clientele.
• Create scalable processes to serve customer segments as effectively and quickly as possible.
• Constantly review and improve customer experience.
• Provide insight to strategic project planning and delivery execution oversight.
• Nurture and develop a multicultural and fast-growing team.
• Give constant feedback to product development and support sales processes.

PRE-REQUISITES:

• 5+ years of experience in customer success, project management, or enterprise software sales is preferred.
• Experience in leading projects from scratch, preferably with a team.
• Experience with upselling and cross-selling are highly valuable.
• B2B experience.
• Proven track of generating and maintaining relationships with customers.
• Proficient English.
• Experience in a tech startup is a differential.
• Availability to work with different time zones.

PERKS:

• Paid Time Off (PTO)
• Language Learning Programs
• Birthday Gift and Work Anniversary Gifts

CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android) and come work with us!#Inspiration - To learn more about us and our values visit us  .