Fraud Analyst Mexico Posted on 04/25/2024 Be the First to Apply

Responsibilities:

The Online Risk Fraud & Payments team has responsibility across Fraud Strategy, KYC & Customer Verification, Fraud Operations, Payment Strategy, Bank Relationships, and Payment Operations.

Requirements:

This position requires a person who can:

1. Roll up their sleeves and make things happen
2. Have strong “Card not present” (CNP) and ACH risk experience in eCommerce / eCommerce environments
3. Have a successful track record in the Digital Payments and/or Online Financial Services environments (web, mobile)
4. Have a focus on excellent customer service skills while taking incoming customer calls

Role Description:

This role is the first point of contact for all inbound customer contact (phone or email) in the Digital Fraud Department. It is focused on ensuring that every customer is treated with respect, integrity, and professionalism. The role relies on instructions and pre-established guidelines to perform the functions of the job.