Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.
Position Summary
As an Associate in the People Solution Center at Light & Wonder (L&W), you will be the first point of contact for HR support, assisting employees, managers, and third parties with various HR-related inquiries. Your role is to provide exceptional customer service by addressing tier 1 phone and case inquiries related to HR policies, payroll, benefits, leave administration, life insurance, HRIS systems, and other employment life cycle matters.
Responsibilities:
Act as the initial responder to regional HR queries from employees, addressing a range of HR-related questions. Understand and apply regional and global HR policies and processes to resolve inquiries. Research and resolve internal customer issues, ensuring excellent customer service. Provide escalation support for complex issues and follow up as necessary. Maintain accurate employee records in the HR database. Offer input on process improvements and supporting technologies. Meet service delivery standards by completing tasks within predetermined service levels. Work under regular oversight, following established workflows and procedures. Assist with departmental initiatives and projects as assigned. Stay informed about company policies to guide employees and managers, ensuring compliance and consistency. Follow up on incomplete processes and resolve HR and benefit issues, including timesheet discrepancies. Contribute to special projects, ensuring timely completion of assigned tasks. Oversee recruitment and onboarding processes post-offer, including background checks, contract preparation, and coordination with internal stakeholders. Manage all stages of the pre-start candidate journey, positively impacting the process from offer to start date. Qualifications
Entry-level position; no prior HR experience required. Demonstrated proficiency in handling customer service or support issues. Experience responding to basic customer queries in line with policies and protocols. Fluency in both Spanish and English language (spoken and written) Key Competencies:
Communicator: Ability to influence and persuade with diplomacy and tact. Collaboration & Influence: Proactive cross-functional partnerships across the organization. Cultural Competency: Commitment to diversity, fostering inclusion, and individual development. Results Orientation: Focus on improving team metrics with a positive, proactive approach. Attitude: Team player with a positive attitude. Multi-Tasking: Ability to prioritize and multitask in a fast-paced environment. Flexibility: Willingness to learn and adapt to new processes and priorities. Problem-Solving & Initiative: Strong problem-solving skills with critical and creative thinking. Discretion: Maintain confidentiality and ethical handling of sensitive HR information. Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you are invited to an interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.
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