IT Service Delivery Analyst

Short Description

Location: SALTILLO This is an IT Support position within the LATAM Enterprise IT Team with the following main responsibilities: Support the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy. Onsite support, working closely with centrally provided IT services including design, operations and service desk to meet the agreed service levels. Establish the relationship, recognized and valued partner for the delivery of IT Service.

In this role, your responsibilities will be

Planning & Administration

Provide information and assist IT Service Delivery Supervisor when requested

Follow and carry out Emerson policies regarding IT management, security, standards and procedures

Assists users with business proposal generation, regarding our standards and policies

IT Infrastructure & Support:

Always ensure optimum support for end-users within agreed service levels

Ensure that relevant IT documentation is maintained and up to date

Security standards to be aligned with the Emerson security policy

Support systems and data access – to be handled in collaboration with Service Desk

Support backup and recovery including Disaster Recovery Planning

Support asset management – including Hardware lifecycle management and SW licensing

Support and maintain the IT Infrastructure audit compliance

Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)

Uses the helpdesk as the central point for all IT issues and service requests.

Communication:

Establish good working relationship with users and other sources of support and assistance

Maintain the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

Who you are:

You balance planning with actions

You build a plan and outline for various audiences

You show genuine concern for people’s need

For this role, you will need:

College/University degree in a related field or experience may be considered in lieu of formal education

- years’ experience within a general IT environment

Uses basic understanding of the IT Field:

VMware ESXi / VCenter knowledge

Windows Server //

Cisco networking knowledge

CITRIX; MS Remote Access

Active Directory, GPO & policy design and support

Security & Compliance tools ( Ivanti/LanDesk, WSUS, Symantec, FireEye)

IP networking administration and services including DNS, DHCP

Independently completes diverse tasks of the job and applies and improves knowledge and skill in:

Microsoft Windows Operating Systems -

Language: English

Availability to travel in the designated area/country

Flexible towards working hours for maintenance activities

Our Offer To You

Benefits At Emerson we offer a competitive benefits package to recognize and support our employees.

Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson we have different Employee Resource Groups that demonstrate our dedication with DE&I. Through continuous development of activities, programs, and social awareness.