Nike Retail Trainer

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

WHO ARE WE LOOKING FOR?

We’re looking for a Retail Trainer who is responsible for driving the retail training vision for their District, focused on arming store leaders with the tools and training needed to further invest in their athlete teams.  Our best NAX Trainers are the subject matter experts (SME) for training in their district. They educate and inspire our store teams through engaging, informative, hands-on, educational moments that teach teams how to use premium service to deliver Nike products.  

WHAT WILL YOU WORK ON?

We understand that our products only come to life for consumers when well-trained teams deliver quality service interactions. We empower others not to know everything, but with the skills to be able to navigate a consumer seamlessly through any situation with confidence. Service excellence is the name of the game, and we play a meaningful role in ensuring the success of the team, the business, and the brand. After all, it’s leaders like you that make Nike the #1 Sports Brand in the World.

You will:

• Proactively seek out district business objectives and offer insights on training strategies for store leadership
• Utilize train-the-trainer approach to prepare store leaders to drive ongoing learning on subjects ranging from retail and sales floor leadership to Nike Products & Services.
• Provide feedback in the moment to athletes & leaders on service behaviors and product knowledge
• Monitor store-level progress toward priorities by tracking and reporting key training metrics
• Be a change champion. Solicit feedback and be known for providing detailed and useful feedback on behaviors
• Serve as an ambassador of Nike's heritage and values within both the Nike organization and the community
• Demonstrate a high sense of ownership and accountability for your role and your team

WHO WILL YOU WORK WITH?

We’re the training experts in our District, reporting up to the Retail District Director (RDD). We visit stores throughout the District regularly and provide training to each store’s leadership team. We will also partner with the NEXT Program Manager to curate and fine tune the content we deliver to the field.

You will:

• Visit stores regularly while leading or supporting all needed training for store and district priorities
• Coordinate, lead, and support the delivery of onboarding training for new employees and leaders
• Create feedback loops for store teams in your district to share wins and opportunities for product and service training
• Monitor store KPIs to inform training needs, including consumer feedback and sales metrics
• Lead and support special trainings in market, including new store openings, all-store meetings and district meetings

WHAT YOU BRING TO NIKE:

• 3 years' retail experience, including 1-year training experience
• Experience in delivering premium consumer experience
• Experience in coaching and counseling employees
• Retail Leadership experience preferred
• Bachelor’s Degree in related discipline preferred
• 1 year of additional relevant experience in lieu of a degree
• Proficiency with virtual platforms preferred. (ex. Zoom)
• Ability to communicate in English
• Ability to work weekends, evenings, and holidays as needed

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.