Pool & Beach Supervisor

Susurros del Corazon is situated on the sparkling Riviera Nayarit and will sit on a bluff fringed by tropical jungle that tumbles down to an intimate white sand beach, where warm breezes ruffle hammocks, surfers play on the horizon and perfect sunsets end each extraordinary day.

Job Description

You will be responsible for elevating the brand of Susurros del Corazon through the lens of culinary experiences around the outlet of the resort, driving the commercial and financial performance of The Outlets at Auberge, ensuring complete viability and maximizing all opportunities and resources. You will also ensure that the highest service standards are adhered to, and that guest experience exceeds expectations. 

• Lead and analyze guest satisfaction, quality of service, sales, costs, quality and presentation of food and beverage products, service standards, condition, and cleanliness of facilities and equipment.
• Lead a group of members of the team in each area to achieve guest satisfaction, team member engagement and service delivery goals.
• Maintain the highest levels of guest service and develop a rapport with both the hotel guests and the local clientele, meeting and greeting guests at the Restaurant, and handling guest complaints effectively and pleasantly. 
• Lead the food and beverage experiences component, taking a lead role in the planning, creative process and execution.
• To understand the team´s scheduling, the creation of the actual schedule and how to manage and organize the teams in terms of timings and time efficiency. 

Qualifications

• A minimum of one-year of experience in the foodservice/hospitality industry. 
• Two or more years’ operating experience in a similar capacity in a top restaurant group or luxury hotel Food & Beverage department. 
• Experience in maintaining state and federal health and safety regulations.
• Experience in completing administrative tasks, including reporting, budgeting, and project management.
• Fluent in Spanish & English 

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.