Room Supervisor

Who we are
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

What the role is

You are a person who can be assigned several tasks, witty, creative and curious who enjoys challenges, organizations with rapid growth and that strike you learn something new every day. Change is your ally and the creativity of your best friend. You are ready to jump at any time and wear many hats because you value the growth you can have when learning to do it all.

What you will be doing

Train all front/new staff
Manage receptionists schedules and tasks
Manage rooms and beds reservations to maximize efficiency
handle groups reservation
be main contact to selian main reservation center
make sure logbook is updated and that all front reading it
Review receptionists’ reports
Manage communication with guests and deal with complaints
Manage reception inventory/stock
Order office supply materials by min and max list
PMS reports as needed
Daily and monthly reports of occupancy and incomes
Update operational system with daily activities and plans
Sinergy on the day to day operations with housekeeping and maintenance
modify and implement reception protocols
Ensure standards of customer service
Keep staff updated with new trainings
Internal communication management with front staff and managers
Authorize discounts and refunds by protocols
Ensure the good conditions of reception equipment

Facilities housekeeping and maintenance:

day to day support to the operations manager
coordinating between reception and operation manager to verify rooms are ready to receive guests
step in on absent of operations manager

What you need for the role

1-2 years of experience in reception
Team management
Bilingual
Knowledge of PMS system
Tourism /Hotel management background

What can you expect

Competitive salary
Performance bonus
No dress code
Pet-friendly (as long as your pet is friendly)
Multiple online training opportunities
Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
Have your birthday off
Amazing referral program with cash and global holiday packages; we know you hang out with other great people
Extra country-specific benefits; we can tell you more during the application process