SAELA - Customer Retention Specialist

Qualifications:

• At least 2 year of support center and/or customer service experience.
• Schedule and transfer to office availability.
• Advanced English level, with outstanding verbal skills.
• Proficient computer/data entry skills.
• Excellent communication skills.
• Effectiveness in teamplay.
• Problem solving skills and tolerance to frustration.
• Great service attitude, interest in dealing with customers and support them.
• Positive attitude and persistent work ethic.
• Ability to work under pressure and in simultaneous tasks.
  

Responsibilities:

• Receive inbound calls from other departments to speak with customers who desire to cancel their service.
• Make outgoing calls to customers who desire to end their service and customers who have already cancelled service.
• In all situations, utilize principles of ownership to retain customers and assist those looking to restart.
• Provide world-class level customer advocacy in every interaction.
• Respond to customer inquiries with clarity and knowledge of products and services.
• Demonstrate excellent communication skills interacting with customers.
• Satisfactorily meet individual record goals.
• Competently manage the internal system simultaneously with the phone call and data capture.
• Maintain the confidentiality of information.