Sales Renewals Associate

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Renewals Team focuses on facilitating contract renewals at Stripe. We partner with sales on the administrative, advisory and analytical aspects of a renewal, including identifying upcoming renewals, responding to re-pricing requests, determining historical consumption and pricing, positioning value, surfacing upsell/cross-sell opportunities, proposing pricing and helping close deals. The Renewals Operations Associate will partner with AE’s, Sales Management and Deal Pricing to retain and expand user revenue. A successful candidate will work with their sales team to produce and present compelling customer proposals, ensuring that contracts are renewed on-time and quoted accurately. A successful candidate will have a demonstrated ability to think strategically and analytically to identify cross-functional challenges and build consensus, within a team and across functions, to execute against fluctuating volumes and complex projects.

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

Responsibilities

Proactively manage Renewal pipelines and activity / engagement milestones

Respond over email to inbound user re-pricing requests 

Research user purchase and renewal history and make recommendations based on prior activity

Gather requirements from Sales and User account signals for renewal, expansion and upsell opportunities

Assist with complex quote creation to allow Sales to focus on upsell

Execute Stripe’s Renewals Desk strategy, in alignment with Stripe’s Sales business strategy

Identify and optimize repeatable and scalable processes, looking to automate, re-tool, and process improve 

Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

1-5 years of experience in Sales, Renewals, Sales Support, or Customer Support

Proven track record in successfully owning and delivering manual and automated processes

Strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses using Excel, and influencing results 

Highly organized, comfortable with multi-tasking skills, and operating in ambiguous situations

Prior experience in a sales and/or customer-facing role

Strong written and verbal command of English

Preferred qualifications

 Experience with basic SQL

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengalaru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.