Sales Support Specialist

Sales Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
That's our story. Make it your story.

This position reports to

Procurement & Logistics Specialist

Your role and responsibilities

• In this role, you will have the opportunity to support the assigned Sales organization and customers during the sales process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.
• The work model for the role is: #LI-Hybrid
• This role is contributing to the Process Automation Measurement and Analytics in Mexico. Main stakeholders are in ABB USA.
• You will be mainly accountable for:
• Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
• Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
• Reviewing the quality of the sales process and be a liaison between Customer Service Representatives, Customers, Factories and Sales Channel Partners.
• Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
• Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.
• Our team dynamics
• You will join a dynamic and diverse team, where you will be able to thrive.

Qualifications for the role

• You are at ease communicating in English (in a fluent level)
• You have 1-2 years of experience in positions related to customer service and/or purchasing.
• Ability to demonstrate your knowledge in Purchase Orders is valuable.
• Possess a knowledge of SAP and/or Salesforce is a plus.
• Bachelor’s Degree completed is needed.
• You hold current american visa and passport is desirable.

What's in it for you?

• Be yourself: join one or many of our Employee Resource Groups and make a difference!
• Flexibility: we have hybrid work options, make the best out of them!
• Help customers in driving efficiency and sustainability, making a strong impact

Benefits

• Paid Parental leave (gender neutral)
• Life insurance
• Retirement plan
• Accident insurance
• Wellbeing program