Support Architect

ABOUT US

SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed.  

Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers. 

As a global business with 1,000 employees in 22 offices, and over 800 customers across 17 countries, SAP Fioneer’s pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.

YOUR ROLE

As a support architect you are working with customers as trusted advisor and guide them in defining the best solution for their request and provide proactively improvement suggestions for solution efficiency as well as product feature evolution. This includes providing de-escalation support, solution guidance for escalated situations, proactive measures for incident reduction and change management standardization in accordance with compliance requirements.

You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer ‘s success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit.

YOUR RESPONSIBILITIES

• Develop complex framework covering diverse topics and requirements such as compliance, business processes, quality assurance and diverse landscapes.
• Evaluate risks, impact and estimation for change requests and other customers’ requests.
• Align and build a strong relationship with key stakeholders from product support, engineering and service delivery as well as across the different division of SAP Fioneer
• Ensure continuous improvement and development through defining service enhancements and improvement roadmap.
• Establish the trusted advisor role at customer and ensure customer satisfaction.
• Anticipate customer’s needs and deliver high quality, value-added services and solutions which elevate the profile of our products/company in the eyes of the clients.

Requirements

YOUR PROFILE

§ Strong experience in architectural role with focus on identifying innovation potential with customers.

§ Strong experience in the financial services environment as an enterprise solution architect

§ Experienced in application value discussion and identifying innovation potential.

§ Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency.

§ Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences.

§ Previous experience in working with business stakeholders as technical expert.

§ Experience planning and coordinating technology resources balanced against operational needs.

§ Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment.

§ A good level of English is required, as most of the projects are outside of Mexico.

SKILLS

§ Thought Leadership-Ability to guide, inspire innovation, motivates others, shares knowledge and drives an agreed goal based on their expertise and industry perspective.

§ Innovative Thinker- Ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issues.

§ Good communication and presentation skills- Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders.

§ Industry Knowledge- Expertise knowledge in business processes, ideally in financial services

§ Team player-Ability to build strong relationship with follow team members.

§ Solution Architecture-Expertise as solution architect and trusted customer advisor

Benefits

WHAT WE OFFER

§ Opportunity to shape the fast-changing financial services landscape.

§ Flexibility to work and gain experience in different areas of the company as you grow your career.

§ Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio

§ Work with some of the smartest and most driven individuals around the world

§ Competitive compensation package and countless growth opportunities

§ Flexible working policy, so you can work when and where it's comfortable for you.

§ Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development

§ Lean hierarchy environment with focus on your growth in providing individual career paths.

WELCOME TO THE WORLD OF FIONEERS

At Fioneer we combine rock solid technology with bold creativity. We work in partnership with our clients to build a financial ecosystem that is resilient inclusive and future fit. We are investing and building the financial services platforms and offerings that are able to help our clients succeed and win in the fast-changing financial services industry and ecosystem. Our systems are already market leader in today’s world and will be the leading foundation for our client’s success in the future. Join us, if you want to be part of creating the FSI world of tomorrow and enter into a future proof career.