Tequila Experience Lead

Diageo is the world’s leading premium drinks company with an outstanding diverse collection of brands, such as Don Julio, Casamigos, Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

About You :

We’re looking for an individual with a drive to be the best and to lead and exceptional and memorable Tequila Diageo Experience for Visitors and Employees with high standards of customer service. 

Function:

Create, develop, planning and organization and coordination of related events to improve the Tequila Diageo Experience.

Coordinate and communicate the visit agenda, as well as balance the agendas of all those involved.

Analyze the purpose of the employees and visits to prepare the vital information and materials that will be used during the tour.

Carrying out guided tours, assembly and tutored tastings of our products, improving the experience of our visits.

Implementation of strategies to develop innovative ideas.

Coordinate hospitality duties including transport, food, drinks, lodging, souvenirs.

Guarantee the cleaning and general upkeep of the different locations used for the experience.

Work on personal development to expand own knowledge and achieve company goals.

Provide statistics and satisfaction indicators that allow you to make decisions to evolve the experience.

Address visitor queries and complaints in a professional and efficient manner, implementing initiatives to improve customer satisfaction and loyalty.

Periodically conduct security audits and training sessions, ensuring compliance with security standards.

About the Role:

This role plays a crucial role in managing tours in and out of the distilleries, as well as the heritage centre, to ensure a seamless and memorable experience for all visitors.

The TEL is responsible for maintaining high service standards, improving visitor satisfaction and driving operational efficiency. This role requires a collaborative approach, working closely with the Brand Home Marketing, Tequila Specilist Team, Brand Change Team, & Brand Ambassadors, to ensure all visitor experience initiatives align with the company's values and strategy. the brands.

The TEL must also participate within its scope with the launch of new innovations and promotions.

Experience required/Skills/Capabilities/Languages:

• Degree or equivalent experience in Business Administration, Tourism, Industrial Engineering
• 2+ years broad and deep experience of delivering guided tours, customer and employee services preferably in the tequila industry.
• Proficiency with MS Office (MS Word, Excel, PowerPoint), calendar program (MS Outlook).
• Excellent verbal communication and interpersonal skills.
• Ability to build and maintain relationships.
• Ability to handle vendors.
• Ability to think critically and work independently with limited supervision.
• Leadership to coordinate those responsible for each area in each activity.
• High level of English and Spanish.

Diversity statement:

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Character Is Everything

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About Us

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

DRINKiQ

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