Independent Moderator - Monterrey, Mexico (Onsite)

Workload: 40 hours per week

Engagement Model: Freelance / Independent Contractor

Project Duration: approx. 10-12 weeks

Estimated Start Date:  End of June, 2024

We are seeking a motivated Onsite Moderator to join our team. As our Onsite Moderator you will be working out of our office in Monterrey, Mexico, assisting and guiding participants for our Study. You will work directly with participants to ensure the proper execution of study requirements.

This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence technology.

Work Summary
Moderators will work directly with participants to ensure the proper execution of study requirements. The primary responsibility is to moderate user sessions and provide updates to the other members of the production team, as well as troubleshoot any technical issues. We are looking for people with excellent communication skills, diligent, detail-oriented, and who can work independently. The successful candidate is a team player who thrives in a fast-paced work environment with experience in customer service.

Work Responsibilities

• Understand project provided documentation to assist participants
• Interact with participant(s) and lead them through data collection projects
• Acknowledge and resolve participants’ issues, escalate unsolved issues
• Capture data for the assigned project aiming to reach the targeted daily goal
• Use client tools to label/tag data
• Convey session details to the Project Manager and Production team
• Communicate and coordinate with the project team
• Interact with various hardware & software

Qualifications

• Experience working in customer support  
• Ability to maintain a positive and professional attitude towards participants
• Integrity and strong work ethic
• A quick thinker with creative problem-solving skills
• Proactive decision maker
• Goal driven and objective mindset, high attention to detail
• Report creation, monitoring and updating
• Clear communication skills
• Team player

Requirements

• Idiomatic fluency in Spanish (Mexico)
• Must be fluent in English (Higher Conversational/B1-B2)
• Must have technical knowledge and be comfortable with new technologies
• Availability for the whole duration of the project (10-12 weeks from the beginning of the project)
• Lift up to 12kg when needed
• Working hours 9am – 6pm

In case you have any questions about this role contact us at: [email protected]

DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.

We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains.

To learn more about DataForce please visit us at https://www.transperfect.com/dataforce