Salesforce - Digital CRM Consultant

Vacante para la empresa Sequoia Connect en Monterrey, Nuevo León

Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Our client’s Digital offerings have helped clients achieve operational excellence and customer delight. Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything, Cloudify Everything, Transform Customer Experiences.

Powering our client’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the client’s business. The digitally empowered workforce of our client represents various nationalities, comprising 19,833 employees, and lives the company’s philosophy of ‘customer success, first and always’. The company reported a 2020 global revenue of USD $845.04 Mn.

We are currently searching for a Salesforce - Digital CRM Consultant:

Responsibilities:

• Understand and manage configurations, workflows, permissions, and reporting to enhance user experience.
• Perform complex data management tasks, including data merging and cleaning across integrated systems.
• Communicate effectively with clients and stakeholders.
• Independently analyze issues and provide solutions.
• Conduct user training and coaching.
• Maintain positive relationships with stakeholders while managing user requests within scope.

Requirements:

• +6 years of experience working with Salesforce.
• Experience leading teams.
• Proficiency in data management and manipulation using tools like Excel.
• Background in user management and administration on cloud-based platforms.
• Familiarity with service management tools for handling user requests.
• Strong analytical and critical thinking skills.
• Excellent communication skills, especially in client-facing scenarios.

Desired:

• Flexibility and adaptability to learn new technologies and assist with other applications.
• Experience in conducting user training and coaching sessions.
• Ability to push back on requests outside the scope of support while maintaining positive relationships.
• Competency in Salesforce administration aspects, including elevated permissions.
• Ability to oversee and assist other support resources across different applications.
• Provide support for the DealCloud application, with a preference for prior experience in DealCloud or transferrable skills from Salesforce.
• Experience with the DealCloud application or relevant experience in Salesforce.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.
• You will be trained on DealCloud.

If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: .

Nivel de educación deseada:
Superior - titulado

Nivel de experiencia deseada:
Nivel Gerencial

Función departamental:
Tecnología / Internet

Industria:
Consultoría, asesoría y servicios empresariales

• Salesforce
• Service Cloud
• DealCloud
• Sales Cloud
• CRM