2025-0232 System Support for NATO Core GIS

2nd and 3rd level support for Core GIS:

• Performs daily Operation and Maintenance
  (O&M) activities for NATO Core GIS;  o
  Acts as a technical expert and takes responsibility to monitor the enterprise
  incident management system, manage incident resolution, diagnose faults,
  determine root causes, and provide technical expertise to resolve incidents and
  their causes. 
  
• Supports problem management in order to
  identify and resolve the underlying root causes for incidents related to NATO
  Core GIS, and supports other GIS engineers in the development of solutions in
  response to problems;
  
• Daily use of the ITSM Incident management
  tool to properly identify and solve incidents, service and change requests and
  problem management.
  
• Assists in the roll-out of system changes in
  the current Core GIS software baseline;
  

Operation and Maintenance of Core GIS:

• As an IT administrator, operates and
  maintains the Core GIS Reference System,
  
• Staging Environment, and Support domains for
  NATO Core GIS;
  
• Supports the development and systematic
  testing of new Core GIS baselines;
  
• Keeps Core GIS instances up to date and in
  line with the latest approved Core GIS baselines;
  
• Installation and configuration of new Core
  GIS instances where required;
  
• Manages the testbed equipment (hardware and
  software);
  
• Assists all Core GIS engineers in technical
  operations and ensures optimal utilization of the Core GIS instances;
  
• Automates recurrent processes in the
  maintenance and operation of the instances.
  
• Installation,
  configuration and deployment of the Core GIS instances for trainings conducted
  at NCI Academy. 
  
  

Requirements

The consultancy support for this work
requires that for each of the presented profiles all qualifications are to be
met by the contractor.

• MSc degree at a nationally
  recognised/certified in a GIS, IT, Computer or Software related discipline and
  a minimum of 6 years post-related experience. Or exceptionally, the lack of a
  university degree may be compensated by the demonstration of a candidate’s
  particular abilities or experience that is/are of interest to NCI Agency, that
  is, at least 10 years extensive and progressive expertise in duties related to
  the function of the post;
  
• Professional experience with direct customer
  contact and the direct interaction with customers, preferably in a support
  environment.
  
• Strong knowledge of ArcGIS  software including installation,
  configuration, optimization and creation of all currently available service
  types;
  
• Strong experience with implementation of
  ArcGIS Enterprise GIS solutions;
  
• Expertise in MS SQL Server (or other RDBMS)
  and geodatabases;
  
• Proficiency with Python, ArcPy, PowerShell
  or other scripting tools;
  
• Proven experience in the operation &
  maintenance of a GIS Enterprise solutions based on ArcGIS 10.8.1 or higher, in
  the areas of troubleshooting of errors and problems, implementation, and
  documentation of solutions;
  
• Detailed technical knowledge in the
  installation, configuration, and maintenance of all Esri products (server and
  client side) that are required  in the
  NATO enterprise GIS environment;
  
• Expertise in IT infrastructure and platform
  services (such as databases, virtualization platforms, network components) to
  the extent as it is required for the operation, maintenance and diagnosis of an
  enterprise GIS;
  
• Very good overview of the current ArcGIS
  software suite desktop/server/web components.
  
• Expertise in developing GIS System training
  materials.
  
• Prior experience of working in an
  international environment comprising both military and civilian elements;
  
• Proven ability to integrate and work in a
  multinational team;
  
• Fluent business English;