C004192 Principal Technician (VTC/AV)

• Set up and manage the AV infrastructure for digital meetings and events; from AV equipment to streaming and recording.
  
• Write, plan and execute a full AV implementation plan in alignment with customers, providing excellent customer service and communication;
  
• Prepare and manage a (mobile) streaming studio including videowalls, greenscreen, etc.
  
• Create and write a technical plan and Run of Show for larger digital/hybrid conferences and events.
  
• Instruct and supervise a technical team during larger digital/hybrid conferences and events
  
• Design and create jingle's, banners, and other digital signage required for digital events and meetings
  
• Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events
  
• Provide first level support and trouble shooting for customers experiencing issues with conference scheduling, videobridging, recording etc.
  
• Identify, verify and diagnose suspected trouble AV/VTC Resources and Services through monitoring;
  
• Ensure corrective actions are taken under direction of NDW Engineers (VTC);
  
• Deputize for higher grade staff, if required;
  
• Perform other duties as may be required.
  

Requirements

• Higher training in a relevant discipline (such as, Telecommunications, Electronics, Electrical, or Computer Engineering)
  
• A minimum of 5 years experience in deliverying live digital/hybrid events
  
• Experience in leading a team of AV technicians during live digital/hybrid events and meetings
  
• Knowledge of Software used for online meetings/events such as, but not limited to: Industry standard collaboration services (CISCO WebEx, Poly, Microsoft Teams, Skype, etc.);
  
• Ability to configure, install and troubleshoot industry standard collaboration services from both Poly, Cisco etc. including Poly RMX, Poly DMA and Poly RPRM;
  
• Prior experience of working in an international environment comprising both military and civilian elements;
  
• Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.-
  
• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. Most of the work of the NCIA is conducted in the English language
  
• MUST HAVE: NATO Cosmic Top Secret Clearance