Project Support Officer (Junior or Intermediate) remote from Europe - Deadline 29/09/25

DESCRIPTION OF THE TASKS:

1. Daily Operations and Ticket Management for SharePoint

• Efficiently manage and resolve daily support tickets related to SharePoint, ensuring timely and effective issue resolution.

• Monitor platform performance and escalate issues when necessary, with Microsoft.

• Workload report and ongoing tasks within the team meetings (weekly)

2. Documentation

• Create and maintain documentation of the current SharePoint infrastructure.

• Ensure documentation is up-to-date and accessible to relevant stakeholders.

3. Platform Support

• Provide ongoing technical and operational support to the SharePoint Platform Manager.

• Assist in platform migrations and configuration changes.

4. Collaboration with Microsoft 365 Administrators

• Coordinate with administrators of other Microsoft 365 services (e.g., Teams, OneDrive, Exchange) to ensure integrated platform support.

• Participate in cross-functional meetings and contribute to platform-wide initiatives.

• Handle tickets of other Microsoft services that are introduced under the responsibility of Digital Workplace service (e.g. Microsoft Bookings, Viva Insight, Purview or other Microsoft 365 applications)

5. Continuous Improvement

• Identify opportunities for automation and process optimisation.

• Propose improvements to enhance user experience and platform efficiency.

TASKS AND RESPONSABILITIES:

• Adhere to IT Service Management (ITSM) best practices, ensuring consistent, efficient, and customer-focused service delivery.

• Comply with the organisation’s security policies and data protection regulations, including the General Data Protection Regulation (GDPR).

• Safeguard sensitive information through appropriate handling and confidentiality measures.

• Apply appropriate access controls to ensure that only authorized personnel can access relevant systems and data.

• Maintain audit trails for all administrative actions to support accountability and traceability.

Level : Junior or Intermediate

Delivery mode: Remote from European Countries

ONLY EU CITIZENS

Deadline 29/09/25