Client Service Officer - Remote Work

Job Description:

KLM Royal Dutch Airlines is seeking a highly motivated and passionate Client Service Officer to join our team on a remote basis in Utrecht, NL. As an Associate level position, the ideal candidate will have at least 3 years of experience in a similar role and possess excellent communication, problem-solving, and customer service skills.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and concerns in a professional and timely manner - Provide support and assistance to clients through various communication channels, including phone, email, and chat - Process client orders, bookings, and reservations accurately and efficiently - Collaborate with other team members to ensure seamless service delivery and client satisfaction - Maintain accurate and up-to-date client records and documentation - Identify opportunities for process improvement and implement innovative solutions - Proactively plan and organize client interactions and follow-ups

Requirements: - Bachelor's degree or equivalent work experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Excellent organizational and time management skills - Innovation mindset with a strong focus on problem-solving - Planning skills to anticipate client needs and provide proactive support

Benefits: - Competitive salary - Paid Time Off (PTO) - Company equipment provided - Relocation allowance for eligible candidates

Working Environment: At KLM Royal Dutch Airlines, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and inclusive atmosphere where every team member feels valued and supported.

Equal Opportunity Statement: KLM Royal Dutch Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are welcome.

Deadline to apply: May 17, 2024

If you meet the requirements and are ready to take on the challenge of being a Client Service Officer with KLM Royal Dutch Airlines, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.