Customer Service Agent

Language: Our business language is English but you will need fluency in one of the following languages in addition: Dutch, French, German, Italian, or Spanish.

Weekly working hours: >36 hours per week

What you’ll do

• Guide customers throughout the customer journey in a timely and empathic manner.
• Offering customers the ultimate parking experience as a hassle-free start to their trip.
• Participate in online correspondence with both customers and parking partners regarding their experience and feedback.
• You love and own all things customer satisfaction and are a natural problem solver.
• You handle customer payments in partnership with the Finance department.
• You act as a go-between for our parking partners and customers.
• Work alongside other Parkos colleagues from our Groningen HQ

What you’ll bring

• Fluent spoken and written language skills in both English and at least one other language we support customers in (Dutch, French, German, Italian, or Spanish).
• Experience in international customer service is advantageous.
• Flexible working attitude.
• An occasional ability to work evenings and/or weekends.
• Willing to learn and work in a professional yet dynamic international environment.

What we offer

• Flexible working: We understand that people’s circumstances vary and allow you to decide where you work from. We can support on-site and hybrid work arrangements for this vacancy.
• Ownership: Take ownership of your work and have the opportunity to drive lasting change within Parkos.
• Growth: We provide the autonomy and personal development support for you to move quickly through the ranks at Parkos - the sky's the limit!
• Transparency: We talk about our plans, allow everyone a voice, work together towards common objectives, and share our successes together as a team.
• Fast-pace: We love to experiment and try new things quickly. An error is only a mistake when you fail to correct it and we want to reach our destination as swiftly and smoothly as possible!

The road ahead…

• Screening by phone with recruiter (30-mins)
• 1st interview with our CS Teamlead and Quality Support Agent (1hour)
• 2nd interview with the Head of Customer Support and a possible language assignment, if necessary (30 mins)