Customer Service Officer - Remote Work

Job Description:

HEMA is currently seeking a highly motivated and experienced Customer Service Officer to join our team on a full-time basis with the option to work remotely. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving complaints, and ensuring customer satisfaction at all times.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolve customer complaints and issues effectively to ensure customer retention - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure a seamless customer experience - Identify and recommend process improvements to enhance customer satisfaction and efficiency - Stay updated on product knowledge and company policies to provide accurate information to customers - Meet or exceed customer service targets and KPIs

Requirements: - 4+ years of proven experience in customer service or a related field - Strong interpersonal and communication skills - Adaptability and passion for helping customers - Excellent negotiation and project management skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Company transportation for commuting - Paid Time Off (PTO) for vacations and personal days - Disability insurance for unexpected circumstances

Working environment: At HEMA, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a positive and inclusive work environment where employees are empowered to reach their full potential.

Deadline to apply: 2024-05-17

Equal Opportunity Statement: HEMA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.