Customer Service Representative

The client is a leading medical device manufacture. Together with healthcare professionals, they help millions of people to live better lives. They say, We believe in the Power of Us, which means that they are stronger together. They are committed to creating an environment where every team member feels included, respected, empowered and celebrate.

Job Description

The Customer Service/ Customer Experience Representative is responsible for maintaining a high level of customer service & satisfaction within the organization. In addition he/she is responsible for optimal communication, order processing, support, correspondence and deliveries between customers, the commercial team and the customer service team. This position is focussed on the Belgium market, therefor being able to communicate fluent in Dutch and Englis is mandatory, French as an extra language would be very welcome!

Responsibilities

• Providing commercial & administrative support of all commercial activities from the Sales team regarding customers;
• Being the communication portal between the Sales team, back office and customers;
• Order processing and making reservations for instruments to be borrowed in connection with the surgeries;
• Handling the Order Management (providing accurate delivery dates, pricing information, order status, et cetera);
• Allocating products;
• Being involved in inquiries;
• Invoicing;
• Preparing immediate deliveries/transfers of products;
• Handling order entry and checking price agreements and conditions.

Qualifications

• MBO/HBO education in Business or Administration, or equivalent through professional experience;
• Min. 2-4 years of professional experience in similar role;
• IT literate (MS Office, SAP, Salesforce);
• Preferably a high level of product, anatomy and physiology knowledge;
• Preferably a good understanding of Sales processes;
• Preferably experienced in production planning;
• Excellent communication skills;
• Fluent in Dutch English is mandatory;
• Fluent in French is preferred.

Required skills

• Proactive;
• Driven and persistent;
• An eye for details;
• Strong customer focus;
• Flexibile;
• Responsible.

Additional Information

What do they offer?

The company offers you a challenging position with good career prospects in a fast growing international business and a competitive remuneration package, good pension plan & bonus scheme.

Interested?

If this role meets your interest then please upload your CV via the 'apply' button or call for further inquiries to: Noblesse Recruitment; Monique Nobel tel. .

CANDIDATES LIVING ABROAD AND/OR WITHOUT A VALID WORKING PERMIT WILL NOT BE CONSIDERED.