WHAT IF YOU WERE TO JOIN A DYNAMIC TEAM WORKING IN THE AIRLINE CATERING SECTOR?
Mission
ABOUT NEWREST :
A specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of
catering and related services, Newrest is one of the world leaders in multi-sector catering.
Our 40,000 committed and talented employees do what is necessary to offer consumers balanced,
diversified and tasty meals while scrupulously respecting hygiene and food safety standards.
We are looking for a Customer Service Representative to expand our team.
what Newrest thinks is important for this function
Responsibilities:
- Strategic Implementation and Business Development:
- Achieving
sales and profit objectives as per Newrest's policies.
- Customer Relationship Management:
- Managing
customer accounts and acting as the main point of contact.
- Handling
customer communications, including complaints and feedback.
- Regular
interaction with station managers, airline representatives, and corporate
contacts.
- Operational Planning and Service Excellence:
- Ensuring
excellent service provision by adhering to Newrest's protocols.
- Organizing
business operations to identify and prioritize key tasks.
- Monitoring
production processes for quality and compliance with customer
requirements.
- Documentation and System Management:
- Preparing,
updating, and maintaining all contract execution support documents.
- Managing
data input in the Winrest IT system.
- Keeping
operational manuals and price lists current.
- Collaboration and Internal Coordination:
- Collaborating
with the Executive Chef for recipe management.
- Summarizing
Catering Agreements and informing relevant departments.
- Assisting
the Quality Assurance Department and attending client quality audits.
- Ensuring
efficient internal and external communication.
- Financial and Performance Monitoring:
- Monitoring
customer performance and informing the Commercial Department of any
issues or deviations.
- Auditing
the invoicing process and keeping financial details current.
- Marketing and Customer Engagement:
- Preparing
marketing materials for customer visits and presentations.
- Organizing
food tastings and managing customer-specific events.
- Training
in customer-specific software and managing related issues.
- Market Intelligence and Strategic Communication:
- Collecting
information on airport activities, new airlines, and potential business
opportunities.
- Communicating
strategically with the Sales Director and Global Account Director about
significant events or changes.
- The CSM should have all the key information updated and should be the one to whom any
person within Newrest Amsterdam organization will refer for any question regarding the
Customer Agreement requirements, modifications and updates, dead-lines, standard formats,
SOP’s, contractual terms, etc… and he will be the one who guarantee that all the key
members of the structure are aware and have all the relevant information for the good
execution of the contract.
Profile
what we look for in the candidate:
- Prior experience in hospitality, airline industry or aviation related is preferable.
- Excellent interpersonal skills, professional physical appearance, good communication skills
over the phone.
- Strong client relationship abilities, strong commitment.
- Experience in business relationship & client partnerships.
- Experience in inflight catering is an asset.
- Excellent level in English written and spoken is mandatory, any additional language skills
highly appreciated.
- Be able to handle pressure in a fast paced environment.
- College diploma or bachelor in management / business / hospitality / marketing is an asset.
- Methodic and organized.
- Excel and finance knowledge.
- Valid driving license required.
Newrest can offer you:
- Contract for 1 year, with the prospect of a fixed contract
- Salary (depending on experience)
- Travel allowance
- 25 vacation days + 13 ATV days
- 8% holiday allowance
- 8,33% end year bonus