Customer Service Representative, Order Entry

Customer Service Representative, Order Entry

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For:

As a key member of the Customer Service team, the Customer Service Representative (Order Entry) will facilitate the input of standard orders for external customers in the EMEA region.

About the Role:

• To complete order entry for standard consumables orders
• Provide a ‘Triage’ for incoming orders, diverting the non-standard orders to the relevant department for completion
• Any additional duties as required

Minimum Qualifications:

• Education level: MBO+ / HBO level with experience in similar function
• Fluency in English is required, knowledge of French/German/Dutch is a bonus
• Computer literate, network knowledge required

Preferred Qualifications:

• Good social and communication skills
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Able to build and maintain lasting relationships with both internal and external customers.
• Proficiency in SAP beneficial

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Health insurance group discounts
• Company car where applicable
• Pension plan
• Flexible working model in an international team