Field Service Engineer Controls

The Field Service Engineer (FSE) is the front-line field service representative and is responsible for fulfilling the customer's expectations during field service activities, and will ensure:

• Excellent performance of troubleshooting, repair, installation, maintenance, customer training, and general support for Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations, and keeping in close contact with the customer and report the progress;
• That his/her skills are maintained and are technically proficient in the skills necessary to install, troubleshoot, repair, and train customers on Marel equipment/solutions and carry out routine maintenance jobs;
• Quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure the best possible customer outcome;
• Priorities are set in accordance with the needs of the company and the customer;
• The customer will experience a confident, empathic, and competent service from the organization;
• That in situations where the service delivery to the customer is compromised, the Field Service Engineer will escalate the matter according to the company's processes to ensure the right support to the customer;

Main Tasks

• Secure a meeting with the customer upon arrival onsite and receive briefing from the customer;
• Prepare and execute the work as agreed with the customer;
• Configurations of PLC’s
• Manage the customer experience;
• Identify sales and service opportunities;
• Identify/update/validate information of the Installed Base;
• Process hours and expenses;
• Technical reporting;
• Keep stakeholders informed and updated;
• Inform the Customer Support about arrival time if outside of the expected window;
• Confirm reception of a work order to the resource planner;
• Updates Customer Support and customer on the progress of the work;
• Debrief customer on work done and performance of the machine;
• Report on quality issues and non-conformity (NCR)

Skills and Abilities

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;
• Ability to execute agreed tasks and deadlines against performance criteria (KPI);
• Result orientation, ability to follow through and respect deadlines;
• Customer face-to-face interaction skills and commercial service skills;
• Social perceptiveness;
• Technical competence in an engineering discipline;
• Computer literate;
• Good grammar and communication skills.

Education, Knowledge, and Experience

• Degree in Mechanical, Electrical, and/or Software engineering, preferably from a technical college, or similar knowledge level;
• Technical college degree preferred;
• Excellent written and spoken English;
• Recognized product training on food processing equipment preferred;
• Strong communicator with analytical skill and the ability to work under pressure;
• Experience in field service in an equipment/software manufacturing environment preferred.

Xelvin
You find it a challenge to find the right match and to map out what is required to relocate to the Netherlands. Xelvin knows what it takes to get this going and supports you in finding the right job, a place to live and the required documentation to get started. Xelvin is an international recruitment agency with over 16 years of experience. We believe that technology is an indispensable link for the development and sustainability of the world. That is why we connect the best people to the best companies and bring craftsmanship and ambition further together. Always with passion and in an individual, goal-oriented way.

• 2 years Xelvin contract including competitive salary, holiday allowance, paid holidays and pension.
• Relocation package from Xelvin: Finding the right new challenge, flight to the Netherlands paid by Xelvin, arrangement of documentation that is needed to work in the Netherlands and guidance from our housing consultant to find accommodation.
• Salary between € 3300 and € 4100, based on work experience
• A relocation budget between € 1500 and € 3000
• 25 paid holidays in addition to public holidays
• Holiday allowances of 8,33% of yearly salary
• A job with perspective. After the 2 years contract of Xelvin you will be on contracted by your employer.
• Career-oriented education, training or courses.
• Excellent employment conditions, both primary and secondary