Manager Services Solutions

Manager Services Solutions page is loaded Manager Services Solutions Apply locations Field Based - Netherlands Field Based - Belgium (NL) time type Full time posted on Posted Yesterday job requisition id JR-1000021231 Job description Responsible for leading the team of sales engineers and service coordinators in dedicated to implementing and delivering value added service services to Lyreco customers . Connecting with all different stakeholders and departments to align processes. This roll requires a dynamic individual with strong leadership skills, a customercentric mindset and a passion for driving excellence in service delivery. Beside that he/her needs to c ollaborate with both sales and customers to improve our service offering in a profitable way. Co-develop and implement new services coming from the local market needs (This role with a Benelux scope). Support the growth acceleration of Lyreco by making services available and accessible to all our customers. And a chieve the periodic goals . Responsibilities • Lead and manage a team of Solution Services professionals, providing guidance and support in delivering exceptional solutions to our clients.

• Collaborate with cross-functional teams to define customer implementation objectives , develop project plans, and ensure successful project delivery.
• Work closely with clients to understand their needs, provide expert advice, and deliver tailored solutions that exceed their expectations .
• Drive continuous improvement initiatives within the Solution Services team to optimize processes and enhance service delivery.
• Build and maintain strong relationships with clients, acting as a trusted advisor and ensuring customer satisfaction.
• Monitor and evaluate the performance of the Solution Services team, providing coaching and development opportunities to team members.
• Stay up-to-date with industry trends and best practices in order to provide innovative and effective solutions to our clients.

The responsibilities of this position include -but may not be limited to-: Workwear solutions Vending machines Gass detection Fall protection Training services Fitting services Lyreco coffee solutions Lyreco washroom solutions Functional competencies Strong skills in business development and innovation Strong leadership with ability to inspire and motivate the team Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Excellent organizational and p roject management skills , with the ability to manage multiple projects simultaneously. Process driven . Proactive & innovative and result-oriented with a strong drive for achieving business objectives . Analytical mindset with the ability to solve comple x problems and make data-driven decisions. Drive for business development, critical mindset and strong on details Self-starter and independent - d own to earth personality with strong commercial drive . The ability to flexibly adapt to changing circumstances and different types of people keeping in mind the ultimate goal Team player; willing and able to quickly take responsibility in small teams Fluent in Dutch and English What we offer A full-time and varied job in a well-organized and structured international company; A good remuneration, consisting of a good salary, a nice bonus scheme and an expense allowance; Company car with fuel card; 25 vacation days + 7 ATV days; A generous training package to further develop you as a member of the Lyreco family; Laptop and phone from Lyreco; Good pension scheme; Hybrid working and flexibility to arrange this: in the office, from home and at other Lyreco sites; The ability to purchase Lyreco products at a discount for private use. The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 12,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. Our Values With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.