Call Center Manager

Job Description:

We are looking for a Call Center Manager to join our team at DSM in Utrecht, NL. As a mid-to-senior level position, you will be responsible for overseeing the operations of our call center and ensuring a high level of customer satisfaction.

Responsibilities: 1. Manage a team of call center representatives, including training, coaching, and performance evaluations. 2. Develop and implement procedures to improve efficiency and effectiveness of the call center. 3. Monitor call center metrics and analyze data to identify trends and areas for improvement. 4. Handle escalated customer calls and complaints in a professional and timely manner. 5. Collaborate with other departments to ensure a seamless customer experience across all channels. 6. Stay up to date on industry trends and best practices to continuously improve call center operations.

Requirements: 1. At least 6 years of experience in a call center or customer service management role. 2. Strong leadership skills and the ability to motivate and inspire a team. 3. Excellent communication and interpersonal skills. 4. Independent and confident decision-making abilities. 5. Experience with time management and prioritization skills. 6. Ability to innovate and implement new strategies to improve call center performance.

Benefits: 1. Joining Bonus 2. Relocation allowance for candidates from outside Utrecht, NL 3. Profit sharing opportunities

Working Environment: At DSM, we leverage data to inform decisions and drive strategic initiatives. As a Call Center Manager, you will have access to the latest tools and technologies to support your work and drive success.

Deadline to Apply: Interested candidates should apply by May 8, 2024.

Equal Opportunity Statement: DSM is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.